1. Information We Collect Shen™ collects necessary data to process digital orders and protect against fraudulent transactions. This includes:

• Contact information: Email address.
• Technical Data: IP address, device fingerprints, browser details, and transaction timestamps.
• Payment Telemetry: Payment transaction IDs provided by our payment processors (we do not process or store sensitive credit card or banking numbers directly).

2. How We Use Your Information Your information is strictly used for:

• Delivering digital software keys and managing your customer account portal.
• Providing customer support via Discord or email tickets.
• Preventing fraud, mitigating chargebacks, and verifying authorized purchases.

3. Data Protection & Sharing Shen™ does not sell, trade, or rent user personal information to third parties. Data is shared exclusively with our automated delivery system and payment processors (e.g., Rewarble, Cryptomus, payment gateways) solely to complete transactions and defend against illegitimate disputes.