1. All Sales Are Final Due to the digital, single-use, and instant-access nature of software license keys and subscription codes sold by Shen™, ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

2. Key Uniqueness & Fulfillment Once a key is generated, revealed, or dispatched to your dashboard/email, it is deemed consumed under digital commerce laws. No returns, replacements, or refunds will be issued for:

• Accidental purchases or change of mind.
• Purchasing the wrong license or product for your platform/device.
• Inability to operate or configure the software.

3. Technical Support & Key Replacement In the rare event that a delivered license key is invalid or defective upon delivery, you must open a technical ticket on our official Discord server within 24 hours of purchase. If verified as defective by our system logs, a replacement key will be provided.